At SAP's annual customer event--SAPPHIRE--CEO Henning Kagermann touted the development partnership with Microsoft and an agreement with several hardware vendors to provide virtualization services for Netweaver. Fundamentally, SAP is leading the push toward a more complete service-oriented architecture with Netweaver and SAP's suite of applications, such as mySAP ERP.. "It's [mySAP ERP] a transaction system built around people," Kagermann said. "If we want to go for growth, the best we can do is make our people more knowledgeable and take the most out of your knowledgeable people. The paradigm of the future is a system that pushes relevant information to you--not management by transcation, but by exception. In Kagermann's vision the user gets the alerts, KPIs,  filtered information with embedded analysis and what he called 'guided self services' to help make decisions better and take appropriate action.  There isn't much new or original in Kagermann's vision, but SAP is actually doing more than competitors to make it happen across platforms (Java and .Net) and industries.